OUTSOURCED ON-SITE OPERATION SERVICES Outsourced On-site Operation Services
This is a package to help customers avoid entering the Data Center.
On behalf of customers, our Data Center staff will perform basic recovery support work in the event of a failure and regular operation work at the site.
This is a reasonable plan that allows you to use basic plan for Monitoring and Operations Services and Basic Server Configuration Services for all menus.
- Four menus in which necessary operation work items are pre-packaged
- Peace of mind through work by professional staff skilled in on-site work
- Real-time work confirmation with the camera server
- Easy to understand and reasonable thanks to a point system
Package A (6 points/month)
We provide thorough support for not only regular work with relatively low loads such as backup sites but also dry runs for switching, etc. This is a recommended package with excellent cost performance.
Package B (10 points/month)
For general maintenance operations such as a core business system. In addition to the service items of package A, a vendor coordination service, periodic operation reporting, etc. are fully available.
Package C (40 points/month)
For high-availability and large-scale sites such as real-time video streaming and E-commerce sites. It provides rich contents with the emphasis on the management of important logs and the availability of services.
Package D (individual quotation)
For environments in which configurations are changed frequently such as social, game, and campaign sites. "Monitoring and operation", "incident response", and "on-site work on a regular basis or upon request" are packaged.
Applicable Data Centers
|Service item||Consumption points||Package|
|Camera server (provided as standard)||0||◯||◯||◯||◯|
|Basic plan for monitoring and operation||1||◯||◯||◯||◯|
|Incident response||Server restarting||1||◯||◯||◯||◯|
|Server process restarting||1||◯||◯||◯||◯|
|Cable connection change||1||◯||◯||◯||◯|
|Replacement of spare parts||1||◯||◯||◯||◯|
|Sending and receiving of equipment||1||◯||◯||◯||◯|
|Vendor coordination service||4||-||◯||◯||◯|
|Changes of server network settings||2||-||-||◯||◯|
|Changes of server BIOS settings||2||-||-||-||◯|
|Changes of server startup procedures||2||-||-||-||◯|
|On-site work on a regular basis/upon request||Basic server configuration service
|Basic server configuration service
|(Request) Individual procedure work||1～||◯||◯||◯||◯|
|(Regular) Operation report||1～||-||◯||◯||◯|
|(Regular) LED visual check||*||*||*||*||*|
|(Regular) Tape replacement||*||*||*||*||*|
|(Regular) Procedure work||*||*||*||*||*|
* This is a chargeable option.