Privacy Policy

Privacy Policy

IDC Frontier respects the privacy of you, our customer, and takes our responsibilities regarding the security of your customer information very seriously. IDC Frontier is committed to providing you with a professional, valuable and personalized service whilst safeguarding your privacy.

This Privacy Policy has been created to explain to you the way in which IDC Frontier uses your personal data. It applies to all IDC Frontier businesses, and will assist you to determine whether or not to provide IDC Frontier with your personal data.

IDC Frontier may update this Privacy Policy from time to time. We will notify you of all material changes through the IDC Frontier website.

This Privacy Policy explains the following regarding IDC Frontier's treatment of personal data:

Definitions of personal data

Personal data is any information that allows an individual to be identified. The types of personal data IDC Frontier will collect may include details of your name, address, telephone number, email address, fax number and date of birth.

Purpose of use

IDC Frontier will use your personal data in order to:

  • Identify you
  • Conduct billing
  • Guidance of products or services provided by IDC Frontier or affiliated corporations
  • Provide you access to specific information or offers
  • Carry out any works to maintain the normal telecommunication services or recover from any possible failures
  • Make service-related inquiries to you (including questionnaires)
  • Works necessary to provide telecommunication services

To accomplish the above, IDC Frontier may provide your personal data to Yahoo Japan Corporation or any other our subcontractors. IDC Frontier may also provide your personal data to Nippon Telegraph and Telephone East Corporation (NTT East), Nippon Telegraph and Telephone West Corporation (NTT West) or any other contracted companies for interconnection with them and for related works necessary to establish interconnection so that IDC Frontier is able to provide you our telecommunication services. Furthermore, if you enter into a contract with another telecommunication carrier while you have a contract with IDC Frontier, we may provide your personal data to the carrier in accordance with IDC Frontier's conditions of contract.

The practices and procedures IDC Frontier follows to collect your personal data

IDC Frontier collects personal data from you through the use of enquiry and registration forms, direct personal contact with you (for example, over the telephone) and every time you email us your details. We may also collect your personal data from another telecommunication carrier if you enter into a contract with IDC Frontier while you have a contract with the carrier in accordance with their conditions of contract.

IDC Frontier will use your personal data where it is necessary to do so because it is relevant to IDC Frontier's dealings with you (i.e. it is relevant to the provision of the goods and/or services that you have requested from IDC Frontier) including for billing, customer service and network management.

IDC Frontier may use your personal data for direct marketing, including the provision of offers for IDC Frontier and our third party suppliers' products and services and customer surveys.

IDC Frontier will only use your personal data in a way that is fair and lawful taking into account your consent, the extent to which it is necessary for IDC Frontier to use your personal data in its dealings with you and the purposes which are disclosed to you in this Privacy Policy or which are relevant to the reason for your giving your personal data to us. IDC Frontier will not sell, trade or rent your personal information to others.

IDC Frontier may disclose your personal data to carefully selected business partners (meaning agent, distributor or reseller) and subcontractors to whom we engage to provide services. However, other than as set out in this Privacy Policy, IDC Frontier will not disclose or share your personal data with any other third party without your express consent unless this is necessary to provide the services or products which you requested when providing us with your personal data or as required by law.

Direct marketing

If you have consented at the point of collection to IDC Frontier (and/or any third party) providing you with direct marketing material you may be requested to elect a type of media via which this material shall be provided (for example, by post, e-mail, telephone or fax). IDC Frontier will only provide you with such material via your chosen media. If, at any stage, you object to IDC Frontier's use of your personal data for direct marketing or to the media in which such material is being sent, you may choose to unsubscribe to its receipt. If you have consented to receive third party direct marketing you will need to unsubscribe directly with that third party.

Use of "cookies"

IDC Frontier may use "cookies" on our website(s). A "cookie" is information that a website puts on your hard drive so that it can remember pieces of information about you when you next visit the website or a related website. IDC Frontier uses cookies to record personal data about you when you use our website in order to facilitate your future activities. Unless otherwise notified by IDC Frontier, we will not use personal data sent in a cookie for marketing purposes and will not share this personal data with third parties. If you prefer not to receive cookies from IDC Frontier's website, you can set your browser to warn you before accepting cookies and refuse the cookies when your browser alerts you to their presence. You can also refuse cookies by turning them off in your browser but this may impair your experience of IDC Frontier's website.

Security of your personal data

IDC Frontier has in place appropriate technical and organisational security measures to prevent unauthorized or unlawful disclosure or access to or, accidental or unlawful loss of or destruction, or alteration or unauthorized disclosure of or access to, or other damage to your personal data. These measures ensure an appropriate level of security in relation to the risks inherent in the processing and the nature of the personal data to be protected. Your securely held personal data will only be accessible by select authorized members of staff within IDC Frontier.

Your rights to your personal data held by IDC Frontier

IDC Frontier will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.

During this period, you may contact IDC Frontier at any time if you would like to see details of the personal data that we hold about you, details (available to IDC Frontier) as to the source of that personal data, the purposes for which your personal data are being used, details of the parties with whom we may share your personal data or to ask us to correct, update, supplement or delete this personal data. IDC Frontier will deal with your inquiries, requests, or complaints in a sincere manner.

Contact point

Any inquiries regarding your personal data will be accepted at the following contact point:

-Privacy Help Desk

Tel:  +81-3-5312-7022
Available Hours:  From 9:30am to 12:00pm and 1:00pm to 5:00pm(JST)
Monday through Friday (except for national holidays and during year-end and New Year)

Request for personal data access

You may request access to or correction of your personal data according to the following procedure:

IDC Frontier enforcement of this Privacy Policy

IDC Frontier has appointed our Chief Information Security Officer as Chief Privacy Officer. The CPO is accountable for IDC Frontier's compliance with the Privacy Policy. In addition to meeting your requests regarding the Private Policy, the CPO is responsible for conducting regular audits in order to keep IDC Frontier remain compliant with the Private Policy.